Sales & Onboarding Supervisor

Tower Group South Africa (PTY) Ltd; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading logistics company in Johannesburg is seeking an experienced Sales & Onboarding Supervisor to lead the sales team and manage the onboarding process for new riders. You will develop strategies for growth, monitor team performance, and ensure a seamless onboarding experience. This role requires a proven sales background with strong leadership skills and the ability to drive team success. Competitive compensation and a dynamic work environment are offered.

Qualifications

• 3+ years of experience in sales or a related field, with at least 2 years in a leadership role.
• Proven track record of meeting or exceeding sales targets.
• Strong analytical and data-driven mindset.

Responsibilities

• Lead, coach, and mentor the Sales Reps.
• Develop and implement a sales strategy for growth.
• Oversee the rider onboarding process.

Skills

Sales experience

Leadership

Communication

Analytical skills

Problem-solving

Job description

About the Role

As the Sales & Onboarding Supervisor, you will lead the team responsible for growing our 4W fleet. This is a hands‑on leadership role where you will manage the Sales Reps to drive sales, and oversee the onboarding process to ensure a seamless and positive experience for new riders.

What You’ll Do

• Team Leadership: Lead, coach, and mentor the Sales Reps. Set clear goals, provide regular feedback, and conduct performance reviews.
• Sales Strategy: Develop and implement a sales strategy to attract and onboard new riders efficiently. Identify new channels and opportunities for growth.
• Onboarding Process Management: Oversee the rider onboarding process, ensuring all documentation, training, and compliance checks are completed accurately and on time.
• Performance Analysis: Monitor team and individual performance against KPIs. Use data to identify trends, address challenges, and optimize processes.
• Collaboration: Work with the Fleet Lead and other departments to ensure a smooth transition for new riders from onboarding to active operation.
• Reporting: Prepare and present weekly sales and onboarding reports to senior management.

What You’ll Bring

• 3+ years of experience in sales or a related field, with at least 2 years in a leadership or supervisory role.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership, communication, and interpersonal skills.
• Analytical and data‑driven mindset.
• Experience in the mobility, logistics, or a similar fast‑paced industry is a plus.
• Excellent organizational and problem‑solving skills.

Success in the Role Looks Like

• The sales team consistently meets or exceeds rider acquisition targets.
• High conversion rate of new applicants to onboarded riders.
• Seamless and efficient onboarding process.
• High team morale and low turnover.
• Accurate and insightful reporting.