Sales-Focused Contact Centre Manager

The Travel Corporation; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage operations while driving sales performance. Key responsibilities include setting sales targets, improving sales processes, ensuring effective use of CRM systems, and providing excellent customer service. Candidates should have over 3 years of contact centre management experience, strong leadership skills, and a background in the travel industry. This full-time position offers the opportunity to lead a dynamic sales team.

Qualifications

• 3+ years of experience as a contact centre manager.
• 3 years of sales & service centre management experience.
• Experience in the Travel and Tourism industry is an advantage.

Responsibilities

• Establish and monitor sales targets based on company goals.
• Evaluate and refine sales processes for efficiency.
• Ensure effective CRM usage for tracking customer interactions.
• Prepare reports on sales performance and key metrics.
• Provide high-quality customer service and resolve issues.
• Collaborate with other departments to align sales messaging.
• Design incentive programs to motivate staff.
• Analyze customer feedback to adjust strategies.
• Provide ongoing coaching and performance evaluations.

Skills

Leadership skills

Data analysis

Communication skills

Sales process improvement

CRM proficiency

Tools

CRM software

Contact centre technology

Job description

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage operations while driving sales performance. Key responsibilities include setting sales targets, improving sales processes, ensuring effective use of CRM systems, and providing excellent customer service. Candidates should have over 3 years of contact centre management experience, strong leadership skills, and a background in the travel industry. This full-time position offers the opportunity to lead a dynamic sales team.