Sales Floor Operations Manager

Sabenza IT & Recruitment; Cape Town; On-site; ZAR 450 000 - 650 000; Full time

Job summary

A recruitment agency in Cape Town is seeking an experienced individual to lead the Sales Floor team. This role involves overseeing order processing operations, driving quality improvements, and managing team performance. The ideal candidate should have a tertiary qualification in Business Management, at least 5 years in management, and experience in logistics or retail. Strong communication and project management skills are essential for success in this dynamic working environment.

Qualifications

• 5+ years' experience in a management role with exposure to call centre, supply-chain, or logistics.
• 3+ years in Key Account Management or Retail role.
• Ability to motivate and develop team members.

Responsibilities

• Oversee order processing operations to achieve service delivery targets.
• Drive error-reduction initiatives to improve quality and aftersales accuracy.
• Lead, coach, and develop the Sales Floor team through training.

Skills

Team management

Adaptability

Prioritization

Communication

Education

Tertiary qualification in Business Management or equivalent

Job description

Sales Floor leads the team responsible for accurately and efficiently processing Member orders and recognition data, ensuring seamless order flow to the warehouse, compliance with SLAs, and proactive risk management to protect and enhance the Member experience. This role oversees order processing operations to consistently achieve service delivery targets, drives error-reduction initiatives to improve quality and aftersales accuracy, implements efficiency and automation opportunities to control costs, and leads, coaches, and develops the Sales Floor team through performance discussions, skills training, and SOPs.

Requirements

• Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.
• Minimum of 5-years' experience in a management role with exposure to call centre, supply-chain, shipping operations and/or logistics in relevant industries (preferably FMCG, retail, or direct selling).
• At least 3 years in a Key Account Management or Retail role.
• Ability to manage, motivate and develop team members.
• Ability to easily adapt and thrive in a fast-paced working environment.
• Strong prioritisation, time-management, and project management skills.
• Good communication skills with ability to present complex information to a wide range of audiences.
• Customer service orientated while being efficient and proactive.
• Ability to effectively engage and interact with Members directly.
• Conflict resolution management.