Sales Consultant - VAPS Lifestyle Team (Durban)

Telesure Investment Holdings (Tih); Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Durban is seeking a Sales Consultant for their VAPS Lifestyle Team. The role involves developing customer relationships through telephonic sales, performing needs analysis, and ensuring operational compliance. The ideal candidate has a Matric qualification and 2-3 years of telephonic sales experience. If you're motivated and ready to join a dynamic team, we encourage you to apply.

Qualifications

• 2–3 years telephonic sales experience is essential.
• Experience in the financial services industry is advantageous.

Responsibilities

• Develop customer relationships through telephone calls.
• Clarify customer needs using a structured sales script.
• Identify and propose customer solutions based on needs.
• Maintain compliance with organizational policies and regulatory standards.
• Enter call data into the CRM after each contact.
• Prioritize workflow to meet productivity and quality standards.

Skills

Telephonic sales experience

Customer relationship management

Needs analysis

Education

Matric

Job description

Job Title

Sales Consultant - VAPS Lifestyle Team (Durban)

Company

Telesure Investment Holdings (TIH)

Location

Durban, KwaZulu-Natal, South Africa

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industry

Insurance

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns.

Initiate the customer relationship and meet various KPIs.

Connect with the customer, conduct needs analysis and propose customer solutions.

Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Relationships Development – Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification – Interview the customer following a complex multi-level sales script to clarify requirements; assist in collecting client requirements, making detailed notes.

Set clear objectives for each sales call; use standard materials to present to the customer; ask relevant questions to evaluate interest and identify further information needs.

Sell Customer Propositions – Identify products or services that best meet the customer's stated needs, explain, and invite purchase at the standard price / terms and conditions of sale.

Operational Compliance – Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure required standards.

Customer Relationship Management (CRM) Data – Schedule call back and enter relevant information into the CRM after each contact to create a call plan and ensure quality data.

Performance Management – Prioritise own workflow and ensure work completion to required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building – Keep abreast with current changes in internal policies and procedures, external regulations via the online training system and tracked by a formal assessment.

Sales Opportunities Creation – Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

General Education – Matric

Experience

2–3 years telephonic sales experience (Essential)

Experience in Financial Services Industry (Advantageous)

Think you have what it takes to be part of an unstoppable team that constantly finds better ways to give peace of mind?

Don't wait, apply now.

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