Sales Consultant (MyToyota Insurance)

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial service provider in South Africa is seeking candidates for a telephonic sales position. The role involves building customer relationships, conducting needs analysis, and meeting key performance indicators. Candidates should have Matric / Grade 12 or equivalent, along with 2-3 years of telephonic sales experience. Experience in the financial services industry is advantageous. Join a dynamic team focused on customer satisfaction and brand growth.

Qualifications

• Matric / Grade 12 or SAQA Accredited Equivalent is essential.
• 2-3 years of telephonic sales experience is essential.
• Experience in the Financial Services Industry is advantageous.

Responsibilities

• Initiate customer relationships through inbound or outbound sales.
• Conduct detailed customer needs analysis.
• Prioritize workflow to meet productivity standards.

Skills

Telephonic Sales

Customer Relationship Management

Needs Analysis

Education

Matric / Grade 12 or SAQA Accredited Equivalent

Regulatory Exam 5

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

Customer Relationships Development

Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.

Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions
Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

Experience

2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.