Sales Consultant – Alberton

Plaza Board Centre; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading supplier in South Africa is seeking a dedicated sales representative to enhance customer service and drive sales. Key responsibilities include implementing standard procedures, providing quality customer interactions, and achieving sales targets. Candidates should have at least one year of sales experience, a Grade 12 qualification, and be confident in upselling products. The ideal candidate will also possess excellent product knowledge and be willing to work flexibly to meet sales objectives.

Qualifications

• Must deliver excellent customer service, both externally and internally.
• Must have a good understanding of product knowledge to upsell effectively.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Implement standard operating procedures in sequence.
• Generate sales through various communication channels.
• Meet and exceed sales targets assigned by the Branch Manager.

Skills

Customer service

Sales experience

Product knowledge

Computer literacy

Teamwork

Communication

Problem-solving

Flexibility

Education

Grade 12 qualification or equivalent

Sales certificate/diploma

Tools

Google Apps

MS Office (Excel, Word)

Job description

Duties and Responsibilities

• Implement standard operating procedures adopted by the company in sequence.
• Provide accurate customer services through quality checks and follow-up calls.
• Address customers’ concerns and resolve them in a timely and professional manner.
• Generate sales through direct face-to-face, electronic, or telephone contact and respond to customer inquiries promptly.
• Keep regular and routine customers updated regarding changes in products and services of the organization.
• Ensure priority customers are called daily before 8:30 am to confirm orders for the day.
• Meet and exceed sales targets and objectives assigned by the Branch Manager.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward to the sales supervisor or branch manager.
• Accurately capture cutting lists.
• Self‑improve by learning new product offerings and brushing up on product knowledge daily.
• Ensure cutlists are signed by customers. If approvals are over WhatsApp or email, these need to be printed and attached to the order.
• Identify full potential of sales opportunities and upsell higher value products where appropriate.
• Promote slow‑moving and dead stock items as highlighted by the branch manager.
• Update quotation tracker until the order is confirmed and paid for.
• Find a minimum of 2 new customers per month and consistently look for new business opportunities.
• Maintain and label showrooms correctly.
• Ensure cleanliness and tidiness of sales counters and workspace.
• Actively promote monthly broad sheet items and drive sales towards them.
• Respond to all customer queries received via email or telephone messages within two hours.
• All offcut sizes to be added in Cutrite as a size/component.
• Default PBC reply templates must be used when replying to emails or online queries.
• All online query quotations must be sent out before COB on the same day received.
• All in‑store customers to be assisted before leaving for lunch or going home in the evening.

Skills, Knowledge, and Abilities

• Computer literate in Google Apps and MS Office (Excel, Word).
• Able to deliver excellent customer service, externally and internally.
• Must have a good understanding of product knowledge and ability to upsell and cross‑sell.
• One year of general sales experience.
• Ability to work individually and in a team.
• Own transport.
• Must be energetic and confident.
• Willingness to work a flexible schedule and occasional overtime.

Education and Qualification

• Grade 12 qualification or equivalent.
• Sales certificate/diploma will be advantageous.

Mandatory Requirements

• Minimum 12 months experience in sales.
• Grade 12 qualification or equivalent.
• Fluent in reading, writing, and speaking English.
• Good physical health.