Sales Consultant

Telesure Investment Holdings; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in Durban is seeking telephonic sales professionals to enhance customer relationships and drive sales. Candidates should have 2-3 years of experience in telephonic sales and a focus on client needs analysis. Responsibilities include calling customers, clarifying requirements using a sales script, and entering relevant data into CRM systems. This role contributes to the organization's commitment to excellence and team collaboration.

Qualifications

• 2-3 years telephonic sales experience is essential.
• Experience in the Financial Services Industry is advantageous.

Responsibilities

• Make calls to develop new customer relationships.
• Conduct interviews to clarify client requirements.
• Schedule callbacks and manage CRM data for follow-ups.

Skills

Telephonic sales

Customer relationship management

Needs analysis

Job description

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose – Inbound or outbound policy sales, based on leads and campaigns.

Initiate the customer relationship and meet various KPIs.

Connect with the customer, conduct needs analysis, and propose customer solutions. Requires solid knowledge of products, their characteristics, and the market, as well as a focus on growing the brand.

Responsibilities

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Interview customers using a complex multi-level sales script to clarify requirements.
• Assist in conducting interviews with potential customers to collect detailed client requirements.
• Set clear objectives for each sales call; use standard materials to make presentations; ask relevant questions to evaluate interest and identify areas needing further explanation.
• Identify products/services that meet customer needs, explain the selection, and invite purchase under standard terms.
• Use expertise to propose quantities within policies and influence the customer towards beneficial purchases.
• Develop knowledge of organisational policies, procedures, and relevant regulatory codes, adhering to mandatory standards.
• Schedule callbacks and enter relevant information into CRM after each contact to create call plans and ensure quality data for retention and business development.
• Prioritise workflow, ensure standards of productivity, quality, and timeliness, and use performance systems to improve personal performance.
• Stay updated with internal policies and external regulations through online training and assessments.
• Identify potential customers via information, referrals, and recommendations from existing clients.

Qualifications

• 2-3 years telephonic sales experience (Essential)
• Experience in Financial Services Industry (Advantageous)

Don't wait, apply now.

Our work experience reflects our culture, core values, success commitment, recognition programs, and most importantly, our people.

Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices for the team, seek collaboration, and make us the #1 Top Workplace in our area.