Sales Assistant

Van Schaik Bookstore (Pty)Ltd; East London; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading bookstore in South Africa is seeking 2 sales assistants to enhance sales and support customers. Responsibilities include optimising sales, maintaining inventory, and providing excellent customer service. Ideal candidates will have a senior certificate and proficiency in MS Office, coupled with strong communication skills. Previous bookstore experience is a plus. A competitive benefits package is offered, including medical aid and provident fund membership.

Benefits

Market-related salary

Medical aid membership

Provident fund membership

Qualifications

• Good interpersonal and administrative skills.
• Computer literate with MS Office and MS Outlook.
• Good communication skills are essential.

Responsibilities

• Optimise and stimulate sales in the shop.
• Maintain the book, stationery, and electronics sections.
• Handle customer inquiries via various channels.
• Process customer orders and manage stock.

Skills

Interpersonal skills

Administrative skills

Computer literacy (MS Office)

Communication skills

Telephone etiquette

Proficiency in English

Education

Senior certificate

Job description

Van Schaik Bookstore needs 2 x sales assistants who possesses good interpersonal and administrative skills and can function well under pressure.

Reporting to the manager, the successful candidate will be responsible for:

• Optimisation and stimulation of sales in the shop
• Maintenance of the book, stationery and electronic section
• Customer services at the counter
• Handling of customer enquiries: telephone, fax and e-mail
• Handling quotations for individual customers, institutions and libraries
• Applying the company’s customer service policy at all levels
• Processing of new and inter-branch stock
• Customer service and processing customer enquiries at the pay point
• Maintain administrative process (customer orders, pro-formas, enquiries)
• Applying the company’s stock control policy

Requirements:

• Senior certificate
• Computer literate (MS Office suite) and MS Outlook
• Good communication skills and excellent telephone etiquette
• Proficient in English
• Previous experience in an academic bookstore environment is a strong recommendation

We offer a market related cost to company package inclusive of membership of a medical aid and provident fund.

(Please note that correspondence will only be conducted with short listed candidates by no later than 9 February 2026).

Van Schaik Bookstore is under no obligation to fill this position.

Commencement of duties: as soon as possible

Given the employment equity policy of Van Schaik Bookstore, preference will be given to suitable candidates from the designated groups.