Sales Admin Coordinator: Onboarding & Customer Excellence

Herotel Telecoms (Pty) Ltd; Piet Retief; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company based in Piet Retief is looking for a Sales Administrator to support sales representatives and ensure excellent customer service. The successful candidate should have Grade 12, around 1 year of experience in sales administration, and possess strong communication skills in English and Afrikaans. Key responsibilities include answering sales calls, processing online leads, maintaining sales records, and adhering to SOPs. This position requires a dedicated team player who can work under pressure.

Responsibilities

• Provide support for sales representatives and complete administrative functions.
• Ensure impeccable customer service.
• Answer incoming sales calls and assist clients with onboarding.
• Process online leads accurately and follow up on social media leads.
• Check availability of Fibre/Wireless connections.
• Maintain data accuracy in orders and invoices.
• Communicate client feedback internally.
• Meet personal sales targets and adhere to SOPs.

Skills

Computer skills (MS Office)

Excellent communication skills

Customer service skills

Problem-solving skills

Time management skills

General telephone etiquette

Product knowledge

Fluent in English and Afrikaans

Ability to work under pressure

Team player

Education

Grade 12

Approximately 1 year experience in General or Sales Administration

Tools

CRM software

Job description

A telecommunications company based in Piet Retief is looking for a Sales Administrator to support sales representatives and ensure excellent customer service. The successful candidate should have Grade 12, around 1 year of experience in sales administration, and possess strong communication skills in English and Afrikaans. Key responsibilities include answering sales calls, processing online leads, maintaining sales records, and adhering to SOPs. This position requires a dedicated team player who can work under pressure.