SaaS Technical Support Engineer - Compliance & Security

Scytale; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A leading AI-powered cybersecurity firm in Johannesburg seeks a Technical Support Engineer to deliver exceptional tier 1 support. You will handle client inquiries, resolve technical issues, and maintain documentation. Ideal candidates will have at least 1 year of SaaS experience, a background in IT, and strong communication skills. Join us at this innovative firm and contribute to shaping the future of compliance in security, all while enjoying a supportive and collaborative work culture.

Benefits

Access to courses and conferences

Relaxation and fun team events

Supportive and collaborative culture

Family-oriented policies

Qualifications

• Minimum of 1 year experience in technical support in a SaaS company.
• Ability to articulate documentation and processes clearly.
• Proactive self-starter with a positive attitude.

Responsibilities

• Provide tier 1 technical support, resolving issues promptly.
• Respond to client inquiries via email, chat, and tickets.
• Utilize ticketing tools to manage client issues.

Skills

Technical support experience

Documentation skills

Project management

Native English speaker

Problem-solving attitude

Collaborative skills

Education

Bachelor's/IT related qualification

Information Security certification (CISSP, CISA, CISM, etc.)

Tools

Jira

Zendesk

Intercom

Job description

A leading AI-powered cybersecurity firm in Johannesburg seeks a Technical Support Engineer to deliver exceptional tier 1 support. You will handle client inquiries, resolve technical issues, and maintain documentation. Ideal candidates will have at least 1 year of SaaS experience, a background in IT, and strong communication skills. Join us at this innovative firm and contribute to shaping the future of compliance in security, all while enjoying a supportive and collaborative work culture.