RPHCS Central Operations Lead

Rowlands Pharmacy; Noordwes; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare organization is seeking a Central Operations Lead to manage the operations of its outpatient pharmacies. You will connect the Head Office with pharmacy teams, ensuring efficient service delivery and compliance. Ideal candidates will have pharmacy or healthcare operations experience and possess excellent communication skills. The role offers a competitive salary, a comprehensive benefits package, and opportunities for professional growth.

Benefits

22 days annual leave plus bank holidays

Health cash plan (Medicash)

Financial wellbeing app

Employee Assistance Programme

Contributory Pension Scheme

High street discounts

Qualifications

• Experience in regulated, multi-site healthcare environments.
• Confidence in communicating with various stakeholders.
• Collaborative mindset focused on practical solutions.

Responsibilities

• Acting as the link between Head Office and pharmacy teams.
• Driving operating standards across OPD sites.
• Supporting branch teams to improve day-to-day performance.
• Ensuring clear communications to OPDs.
• Listening to branch feedback for central planning.

Skills

Experience in pharmacy or healthcare operations

Strong judgement

Ability to balance strategic thinking with daily operations

Excellent communication skills

Job description

Job Title: Central Operations Lead
Location: Runcorn
Salary: Competitive with excellent benefits package
Hours: Monday to Friday 09.00 - 17.15

We’re looking for a Central Operations Lead to play a key role in how our hospital outpatient pharmacies operate day to day. This role sits at the centre of our organisation, connecting Head Office strategy with the teams delivering care on the ground. Your focus will be on making sure our OPD services run consistently, efficiently and in line with our wider business goals — while always keeping patient care front and centre.

About You

This role would suit someone with experience in pharmacy or healthcare operations who understands the realities of working in a regulated, multi‑site environment. You’ll be confident communicating with a range of stakeholders, comfortable leading change, and naturally focused on finding practical solutions. You’ll bring a collaborative mindset, strong judgement and the ability to balance strategic thinking with day‑to‑day operational needs.

What You'll Be Doing

• Acting as the link between Head Office and hospital outpatient pharmacy teams
• Turning strategy into clear, practical ways of working that make sense on the ground
• Driving consistent, efficient operating standards across OPD sites
• Supporting branch teams to embed best practice and improve day‑to‑day performance
• Ensuring communications to OPDs are clear, relevant and timely
• Listening to branch feedback and feeding insight back into central planning
• Working with HR, IT and Pharmacy Support to resolve operational challenges
• Contributing to projects that improve service delivery, compliance and patient outcomes

What You'll Get

• Competitive salary
• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
• Trent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• INDPMS

Contact Details: Rowlands Pharmacy
Tel: [phone]
Contact: Karl Rowlands
Email:[e-mail]