Risk Administrator: Survey & Risk Coordination

Hollard Insurance; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Risk Administrator to manage risk administration and support surveyors. Responsibilities include booking survey appointments, maintaining communication with clients and brokers, and ensuring high customer service standards. The ideal candidate will be organized and proactive in monitoring survey requests and reporting. This role promises an engaging work environment and opportunities for professional growth.

Responsibilities

• Process all risk management and survey administration assigned, contributing to productivity.
• Ensure survey appointments are booked as requested by the Jhb Branch.
• Engage with clients and prospective clients in a professional manner.
• Monitor outstanding Survey Request backlog and advise manager of concerns.
• Ensure Riskmen reports are complete and clearly presented to the team.
• Continuous updating of survey request statuses in the ARQ Survey System.
• Maintain a high level of service to internal and external customers.
• Communicate professionally and respond to queries within 24 hours.
• Ensure timeous reporting of survey activities and escalate concerns.
• Adhere to quality standards at all times.

Job description

A leading insurance company in Johannesburg seeks a Risk Administrator to manage risk administration and support surveyors. Responsibilities include booking survey appointments, maintaining communication with clients and brokers, and ensuring high customer service standards. The ideal candidate will be organized and proactive in monitoring survey requests and reporting. This role promises an engaging work environment and opportunities for professional growth.