Retentions Agent (Short Term Insurance)

Yazoo Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking an experienced Retentions Consultant for the short term insurance sector in Johannesburg. Responsibilities include managing policy cancellations, responding to customer inquiries, and upselling by analyzing needs. The ideal candidate has at least 2 years of retentions experience and 1 year in outbound sales, alongside essential qualifications. This role offers a competitive salary and commission package, making it an excellent opportunity in the insurance field.

Benefits

Commission

Benefits

Qualifications

• Minimum 2 years’ short term insurance retentions experience required.
• Minimum 1 year’s outbound call centre sales experience essential.

Responsibilities

• Identify origin and reason for policy cancellations.
• Responding to clients re intend to cancel policies.
• Upsell through needs analysis and available coverage.

Skills

Cold calling experience

Knowledge of Short Term Personal Lines Insurance Products

Understanding client portfolios

Education

Matric

RE5 essential

NQF4 Short Term Insurance (150 FAIS credits) or better

Job description

Retentions Consultant (Short Term Insurance) – Johannesburg.

Insurance Retentions Consultant with minimum 2 years’ retentions experience and minimum 1 year’s outbound call centre sales experience in the short term insurance industry, required to start asap in Sandton, Johannesburg.

Salary: R10 500 basic + Comm + Benefits.

Minimum Requirements:

• Matric
• RE5 essential
• Class of Business essential
• NQF4 Short Term Insurance (150 FAIS credits) or better essential
• Minimum 2 years’ short term insurance retentions experience required
• Minimum 1 year’s outbound call centre sales experience essential
• Knowledge of Short Term Personal Lines Insurance Products essential
• Cold calling experience and stable employment record required

Duties and Responsibilities:

• Identify origin and reason for policy cancellations
• Responding to clients re intend to cancel policies
• Gain understanding of client portfolio across products
• Upsell through needs analysis and available coverage
• Provide competitor comparisons
• Where applicable offer discounting strategies
• Brand reputation management
• Update customer information
• Arrange for outstanding payments

If you are a South African Citizen & your CV meets the above criteria, please send your CV.