Retention & Collections Team Lead

Old Mutual; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A prominent financial services company is looking for a Retention Team Leader to manage a team focused on customer retention and premium recovery. This pivotal role involves inspiring team performance, implementing retention strategies, and ensuring compliance with industry regulations. Ideal candidates will possess exceptional leadership skills, excellent communication capabilities, and experience in a call centre environment. Join an organization committed to African opportunities and a diverse talent pool.

Qualifications

• 2+ years experience in a call centre environment (retentions and/or collections).
• 1+ year in a team leader or supervisory role.
• Knowledge of short-term insurance products is preferred.

Responsibilities

• Lead and manage a team of Retention/Collections Consultants.
• Monitor team performance and ensure adherence to processes.
• Ensure compliance with industry regulations.

Skills

Strong leadership and performance management

Excellent verbal and written communication

Effective objection handling and negotiation

Analytical and target-driven

CRM and dialer proficiency

Regulatory knowledge (TCF, NCA, POPIA)

Education

Matric (Grade 12)

Tertiary qualification in Business, Credit Management, or related field

NQF Level 5 - Higher, Advanced or Occupational Certificate or equivalent

Job description

A prominent financial services company is looking for a Retention Team Leader to manage a team focused on customer retention and premium recovery. This pivotal role involves inspiring team performance, implementing retention strategies, and ensuring compliance with industry regulations. Ideal candidates will possess exceptional leadership skills, excellent communication capabilities, and experience in a call centre environment. Join an organization committed to African opportunities and a diverse talent pool.