Retention Agents

InspHire; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A premium broker in Johannesburg is seeking experienced Retention Agents to enhance customer loyalty and engagement. Ideal candidates will have a strong background in customer service and sales, with exceptional communication skills in English. The role involves developing customer relationships, addressing inquiries professionally, and collaborating with sales teams on retention strategies. This position promises a dynamic work environment focused on achieving outstanding customer experiences.

Qualifications

• Proven experience as a Retention Agent or in a similar role.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Passion for providing outstanding customer service.

Responsibilities

• Develop and maintain strong customer relationships to enhance retention and loyalty.
• Identify customer needs and recommend appropriate products or services.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Collaborate with marketing and sales teams to implement effective retention strategies.
• Conduct follow-up communications with existing customers to ensure satisfaction and address concerns.
• Provide product knowledge and support to customers, enhancing their overall experience.
• Maintain accurate records of customer interactions and transactions.

Skills

Fluent in English

Exceptional communication skills

Strong understanding of customer service principles

Strong understanding of sales techniques

Excellent problem-solving skills

Attention to detail

Positive attitude

Tools

CRM systems

Job description

A premium broker dedicated to helping its clients increase their wealth is looking for experienced Retention Agents to join its dynamic team in Johannesburg.

Position Overview:

The Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for retaining existing customers through effective communication and relationship-building strategies. The ideal candidate will be fluent in English and possess a robust understanding of sales and customer service principles.

Key Responsibilities:

• Develop and maintain strong customer relationships to enhance retention and loyalty.
• Identify customer needs and recommend appropriate products or services.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Collaborate with marketing and sales teams to implement effective retention strategies.
• Conduct follow-up communications with existing customers to ensure satisfaction and address concerns.
• Provide product knowledge and support to customers, enhancing their overall experience.
• Maintain accurate records of customer interactions and transactions.

Qualifications:

• Proven experience as a Retention Agent or in a similar role.
• Exceptional communication skills in English.
• Strong understanding of customer service principles and sales techniques.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Proficient in using CRM systems and other relevant software.
• Excellent problem-solving skills and attention to detail.
• Positive attitude and a passion for providing outstanding customer service.