Retention Advisor

Concentrix - CA; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service company in Cape Town is seeking a Retention Advisor to provide exceptional customer support and tailor solutions. Candidates should have customer service experience and a passion for sales. This full-time role comes with a base salary of R8000 plus incentives and various benefits including medical aid and a pension fund.

Benefits

Medical aid for employee and two dependents

Pension Fund

Subsidized transport

Fantastic Employee Assistance Programme

Team building and upskill training opportunities

Qualifications

• 1 year call centre experience and/or 6 months direct sales experience.
• Minimum B2 English language level.
• Neutral voice profile.

Responsibilities

• Understand customers’ requirements to tailor packages.
• Keep up to date with products and promote them.
• Provide exceptional service in every interaction.

Skills

Customer service experience

Sales experience

Compassion and empathy

Ability to build relationships

Target-driven mindset

Education

Passed Grade 12 or NQF4

Job description

Job Title: Retention Advisor

Job Description

Are you looking for an opportunity to jumpstart your career in theSales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Support Advisorworking on an internationally innovative campaign with a base salary of R8000 + Incentives
You'll be working on-site from our vibrant Cape Town office where creativity meets cutting edge technology. All the while you’ll become part of a community of likeminded individuals that become friends for life.

ThisSales/Customer Service Advisor role at Concentrix is a great match if you:

• 1 year call centre experience AND / OR 6 months Direct Sales experience (excluding retail clothing) OR Collections and customer service experience

• Passed Grade 12 or NQF4

• Minimum B2 (English Language level, Email Writing and Computer Lit)

• Neutral voice profile

What is in it for you?

• Base Salary of R8000 + Incentives

• Medical aid for main member / medical insurance for employee and two dependents

• Pension Fund

• Subsidized transport

• Fantastic Employee Assistance Programme (EAP)

• Group life cover

• Access to financial well-being sessions, will writing sessions and stress management sessions

• Team building and upskill training opportunities

• Interactive and inclusive company culture

What you will do in this role

Key Responsibilities will include:

• Quickly understanding customers’ requirements to create a tailor-made package that bestsuits their needs, ultimately persuading new customers to choose as theirentertainment provider or upgrading current subscriptions to make sure each customer is
  getting the most out of their package. This will be accomplished through engaging andmeaningful conversations.

• Keeping up to date with all products and campaigns so that you are able to effectively
  support our customers and promote new and existing products, as well as our brand

• Keeping the customer at the heart of all that we do

• Sharing best practice with colleagues and delivering and receiving feedback so that youare constantly learning and improving

• Continued self-development through a range of learning and development resources

• Delivering the best service in the country in every interaction

• Adhering to all compliance guidelines to ensure you are providing premium entertainment
  products to the right customers, in the right way

Personal skills required for the role:

• You’ll have a passion to sell, while always putting the customer first to deliver a solutionthat most suits their needs

• You thrive in a target driven environment and take ownership of your performance to meetexpected KPIs

• Exceptional service is second nature to you, and doing the right thing for our customerswill be your natural approach

• You’ll be a resilient, flexible and innovative thinker who can quickly understand acustomer’s needs and will be able to draw on the resources at your disposal to find theright solution

• You’re confident in a high paced environment and able to adapt to changing requirements

• You’ll be able to build relationships with our customers quickly, showing compassion andempathy when needed in a helpful, upbeat and positive manner whilst letting yourpersonality shine through

• Passionate about providing our customers with the best service in the country, you willsee challenges through to resolution

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000

Language Requirements

Time Type

Full time

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