Retail Store Leader: Drive Sales, Service & Growth

TFG (The Foschini Group); Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail organization in Gauteng is seeking an experienced Store Manager to drive turnover and manage employee performance. The ideal candidate will have at least 3 years of retail experience, including 1 year in a leadership role. You will oversee operational processes including expense control and stock loss management while ensuring high levels of customer satisfaction. Strong skills in customer service delivery and team leadership are essential for success in this role. This position offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversations

Knows the Buying Influences

Leverages Digital Communications with Customers

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

A leading retail organization in Gauteng is seeking an experienced Store Manager to drive turnover and manage employee performance. The ideal candidate will have at least 3 years of retail experience, including 1 year in a leadership role. You will oversee operational processes including expense control and stock loss management while ensuring high levels of customer satisfaction. Strong skills in customer service delivery and team leadership are essential for success in this role. This position offers opportunities for growth in a dynamic environment.