Retail Regional Manager

Lovisa; Randburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading fast-fashion retail brand is seeking a Regional Manager based in Johannesburg to achieve sales growth while ensuring outstanding customer experiences across the stores. Responsibilities include evaluating and developing Store Managers, recruiting a dedicated team, and implementing effective cost management strategies. Candidates should have over 3 years of management experience in a retail or sales environment and demonstrate strong leadership and customer service skills.

Qualifications

• 3+ years experience in a management position within a Retail or Customer/Sales focused industry.
• Proven ability to multi-site manage in a fast-paced high-volume environment.
• Flexibility and desire to travel interstate and/or internationally based on the needs of the business.

Responsibilities

• Evaluate the performance of the Store Manager utilizing available reports and set clear objectives.
• Ensure clear communication through morning calls, action plans, and meetings.
• Recruit a passionate and customer-focused Team to develop and succession plan through Lovisa.

Skills

Retail Sales

Customer Service

Management Experience

Sales Management

Leadership Experience

Store Management Experience

Job description

Overview

Lovisa is fast-fashion Retail. Lovisa is global and its growth is infectiously energetic. See us at.

Location

Johannesburg

Position purpose and expectation

The Regional Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores. This role will look after the Johannesburg region.

Responsibilities

• Effective Store visits. Evaluate the performance of the Store Manager utilizing the reports available and set clear objectives to achieve Lovisa directives and benchmarks.
• Ensure communication through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent with an aim to coach and develop your Team.
• Recruit passionate and Customer focused Team to develop and succession plan through Lovisa.
• Reduce unnecessary costs through effective rostering - the right people at the right time.
• Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practice.

Requirements to be successful in this role

• 3 years or more experience in a management position within a Retail or Customer/Sales focused industry
• Proven ability to multi-site manage in a fast paced high-volume environment
• Demonstrated understanding of Customer experience and continually improving this to achieve results
• Flexibility and desire to travel interstate and/or internationally based on the needs of the business
• This role will look after the Johannesburg region; successful candidate needs to be based in Johannesburg

Skills, knowledge and personal qualities required

• Personable, approachable and a great coach. Be there for your Team.
• Time management. Meet all deadlines requested by your Team, Peers, Department Heads and Managers.
• Attuned and committed to the Lovisa Culture Commitments and this is displayed at all times through leadership behaviors, attitude and actions

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.

Key Skills: Restaurant Experience, Sales Experience, Forklift, Customer Service, Store Management Experience, Management Experience, Retail Sales, Merchandising, Sales Management, Leadership Experience, Supervising Experience, Retail Management

Employment Type: Full Time

Experience: years

Vacancy: 1