Retail Admin Manager - East Rand

Headhunters; Johannesburg; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Retail Admin Manager to join a dynamic team in Johannesburg. This role involves managing store inventories, ensuring exceptional customer service, overseeing cash management, and supporting team development initiatives. Ideal candidates should have a Matric, relevant diploma, and 1-2 years experience in retail administration. Proficiency in MS Office and experience with SAP or similar tools will be highly advantageous.

Qualifications

• Minimum of 1–2 years’ experience in store retail administration or management.
• Human Resources exposure will be an advantage.

Responsibilities

• Manage and report on all store inventory counts.
• Ensure above-expectation customer service at all times.
• Manage all store cash resources in compliance with procedures.
• Oversee goods receiving, returns, and credits.
• Assist in preparing and maintaining the store budget.

Skills

Store retail administration

Stock management

Customer service

Reporting

MS Office proficiency

Education

Matric / Grade 12

Financial / Administration Diploma

Tools

SAP

Unisolv

SuccessFactors

Job description

Overview

Our client, a brand and market leader in the Retail space, is looking to employ an experienced Retail Admin Manager to their dynamic team based in Johannesburg, East Rand.

Requirements

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.

Responsibilities and expectations

Store Inventory

• Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
• Ensure physical stock matches SAP inventory ledger.
• Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service

• Ensure above-expectation customer service at all times.
• Oversee customer request system and loyalty programme signups.
• Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers

• Manage all store cash resources, takings, floats, and banking in compliance with procedures.
• Investigate tender discrepancies, returns, and auto receipts.
• Ensure transaction accuracy, completeness, and internal control compliance.
• Monitor cashier productivity, service levels, and overtime spend.
• Oversee daily reconciliation, run-end signoffs, and collections procedures.

Receiving and Capturing

• Oversee goods receiving, returns, and credits.
• Ensure accuracy and completeness of branch transactions.
• Maintain transaction integrity in compliance with internal controls.

Store Profitability

• Assist in preparing and maintaining the store budget.
• Control and monitor expense-related items within budget.
• Ensure monthly adjustment of stock to correct GL accounts.
• Report on expense-related items to store management.

Store Administration

• Disseminate and report information between store and departments to align goals.
• Support and facilitate audits.
• Assist the Store Manager with operational duties to optimise store efficiency.
• Drive continuous improvement initiatives within direct areas of responsibility.
• Ensure compliance with deadlines and policies.

Team Management

• Manage HR processes, submissions, and documentation.
• Oversee workforce management systems (e.g., KRONOS).
• Implement performance management and staff development plans.
• Mentor, train, and develop team members for growth.

General

• Maintain housekeeping and hygiene standards.
• Adhere to all policies, SOPs, and health and safety regulations.
• Ensure professional conduct, uniform, and personal appearance at all times.