Restaurant Operations Lead: Guest Experience & Growth

Discovery; Sandton; On-site; ZAR 40 000 - 60 000; Full time

Job summary

A healthcare innovation company in Sandton seeks a Restaurant Operations Manager to lead and optimize operations at The Forum Cuisine and Forum Express. In this role, you will ensure exceptional guest experiences, oversee daily operations, and manage teams effectively. The ideal candidate will have 5-8 years of experience in hospitality management, strong culinary knowledge, and a commitment to service excellence. This position involves financial management, compliance with health standards, and collaboration with the culinary team.

Qualifications

• 5-8 years in restaurant or hospitality operations management.
• Proven experience in managing both FOH and BOH operations.
• Strong culinary background.

Responsibilities

• Lead day-to-day restaurant operations and ensure smooth procedures.
• Monitor service flow, food quality, and staff performance.
• Manage daily sales, operating expenses, and budget performance.
• Ensure compliance with health regulations and safety standards.
• Develop seasonal promotions and engage with customers.

Skills

Leadership

Conflict resolution

Communication

Culinary knowledge

Customer service

Education

Diploma in hospitality management

Tools

POS systems

Office365

Job description

A healthcare innovation company in Sandton seeks a Restaurant Operations Manager to lead and optimize operations at The Forum Cuisine and Forum Express. In this role, you will ensure exceptional guest experiences, oversee daily operations, and manage teams effectively. The ideal candidate will have 5-8 years of experience in hospitality management, strong culinary knowledge, and a commitment to service excellence. This position involves financial management, compliance with health standards, and collaboration with the culinary team.