Restaurant General Manager (Glenwood Durban)

Pedros Flame Grilled Chicken; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A popular fast-food chain in Durban is seeking a Restaurant General Manager to oversee operations, maintain quality standards, and manage staff. The ideal candidate will have at least 3 years of restaurant experience, strong management skills, and a commitment to excellent customer service. This role involves maximizing profitability, handling customer complaints, and ensuring compliance with health regulations.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Overseeing overall operation of the restaurant.
• Ensuring quality standards of food are maintained.
• Managing staff including discipline and work rosters.
• Dealing with customer complaints and maintaining service levels.
• Maximizing profitability and meeting sales targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service

Good verbal communication skills

Job description

Job title : Restaurant General Manager (Glenwood Durban)

Job Location : KwaZulu-Natal, Durban

Deadline : October 24, 2025

REQUIREMENTS

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Hospitality / Hotel / Restaurant jobs

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant / take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant / take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff