Resource Planner : Wfm & Scheduling Lead (Medical Aid)

Tracker Connect; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology service provider in Gauteng is seeking a Resource Planner to manage daily workforce updates in Randburg. The role involves forecasting staffing needs, scheduling agents, and optimizing resource utilization for a successful contact center operation. Ideal candidates should have extensive experience in workforce management, relevant certification, and at least 3 years in call centers. Benefits include medical aid and provident fund.

Benefits

Medical aid

Provident fund

Qualifications

• Extensive experience in workforce management.
• At least 3 years of experience in call centers.
• Relevant certification required.

Responsibilities

• Forecast staffing needs for the contact center.
• Schedule agents for efficient operations.
• Optimize resource utilization.

Skills

Workforce management

Scheduling

Resource optimization

Education

Relevant certification

Job description

Position Summary

A leading technology service provider seeks a Resource Planner in Randburg to manage daily workforce management updates.

Responsibilities

The role includes forecasting staffing needs, scheduling agents, and optimizing resource utilization to ensure efficient operations in the contact center.

Qualifications

Ideal candidates should have extensive experience in workforce management, a relevant certification, and at least 3 years in call centers.

Benefits

Benefits include medical aid and provident fund.