Reservations Manager

Bushwise; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious luxury hotel in Stellenbosch is seeking a skilled Reservations Manager. The role involves overseeing the reservations process, managing a team, and maximizing room revenue. Candidates should have at least 3 years of experience in luxury hospitality and strong leadership skills. A competitive salary of R40,000.00 - R50,000.00 per month depending on experience is offered.

Qualifications

• 3+ years Reservations Manager experience.
• Experience in luxury/5-star environments preferred.
• Strong knowledge of revenue management principles.

Responsibilities

• Oversee all aspects of the reservations process.
• Manage and lead the reservations team.
• Maximize room revenue through strategic inventory management.
• Handle VIP bookings and special requests professionally.

Skills

Leadership

Communication

People management

Guest-focused

Organizational abilities

Education

Grade 12 and relevant tertiary qualification

Tools

Protel Air

MS Office

Excel

Job description

We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main responsibilities

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation
• Manage and lead the reservations team, providing coaching, training, and motivation
• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders
• Ensure accurate data management, reporting, and system maintenance on Protel Air
• Maintain high standards of guest service, ensuring personalized communication and attention to detail
• Handle VIP bookings, special requests, and problem solving with professionalism
• Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible
• Work closely with other Heads of Departments
• Attend meetings, write reports and provide feedback as required

Requirements

• Grade 12 and relevant tertiary qualification
• 3+ years Reservations Manager experience
• Experience in luxury/5* environment preferable
• Strong leadership, communication, and people management skills
• Knowledge of revenue management principles and systems
• Proficiency in hotel booking systems (e.g., Protel Air or similar)
• Exceptional attention to detail and organizational abilities
• Guest-focused with excellent interpersonal skills
• Ability to work under pressure in a fast-paced luxury environment
• Experienced in MS Office and Excel
• Availability to work within opening hours (e.g. public holidays, weekends as required)

Benefits

Salary offer - R40,000.00 - R50,000.00 monthly, defendant on experience