Reservations & Guest Experience Lead - Knysna Luxury Retreat

The Legends Agency; Knysna; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tourism and hospitality group in Knysna is seeking a Reservations Support Manager to curate exceptional travel experiences. The ideal candidate will coordinate guest travel arrangements, work closely with clients, and ensure service excellence. A minimum of 2 years' experience in travel planning is required, along with proficiency in Opera. This is a hands-on role at the luxurious Pezula Nature Retreat, where exceptional guest service is paramount.

Qualifications

• 2+ years of experience in travel planning, reservations, or hospitality support.
• Proven proficiency in Opera with a minimum of 2 years' experience.
• Able to multitask, problem-solve, and maintain composure under pressure.

Responsibilities

• Coordinate and confirm guest travel arrangements and tailored itineraries.
• Research and recommend travel services and destination options.
• Liaise with clients and suppliers to ensure service excellence.

Skills

Communication skills

Coordination skills

Client service skills

Problem-solving

Multitasking

Education

Matric (Grade 12)

Tertiary qualification in hospitality or tourism

Tools

Opera

Microsoft Word

Microsoft Excel

Job description

A leading tourism and hospitality group in Knysna is seeking a Reservations Support Manager to curate exceptional travel experiences. The ideal candidate will coordinate guest travel arrangements, work closely with clients, and ensure service excellence. A minimum of 2 years' experience in travel planning is required, along with proficiency in Opera. This is a hands-on role at the luxurious Pezula Nature Retreat, where exceptional guest service is paramount.