Reservations Consultant

Career Custodians; Knysna; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading tourism and hospitality group in Knysna is looking for a skilled Travel Consultant to enhance guest experiences. You will be responsible for understanding clients' preferences and providing personalized recommendations for tours and activities. The ideal candidate must have a Grade 12 certificate, a tourism or hotel qualification, and at least 2 years of reservations experience. Candidates should possess excellent communication skills and a commitment to outstanding customer service. This role promises exciting opportunities for career growth.

Qualifications

• Minimum 2 years experience in Reservations or Groups reservation.
• Maintain high standard of customer service.
• Be the go-to expert for clients seeking travel experiences.

Responsibilities

• Understand clients' travel preferences and provide personalized recommendations.
• Deliver exceptional service and ensure seamless travel experiences.
• Handle all calls, reservations, and quotations for properties.

Skills

Excellent communication skills

Customer service

Personalized recommendations

Education

Grade 12 certificate

Tourism / Hotel qualification

Tools

OPERA

Job description

About us :

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

What We're Looking For :

Pezula Nature Reserve is a luxurious haven located in Knysna, South Africa. Renowned for its pristine landscapes, indigenous forests, and breathtaking views of the Indian Ocean, the retreat offers a serene and immersive experience with nature. With high-end accommodations and world-class amenities, it stands out as a sought-after destination for those seeking tranquility and indulgence. We are currently looking for a skilled Travel Consultant to join our team, someone who can help our guests plan unforgettable experiences at this exquisite retreat, ensuring their stay is both relaxing and memorable.

What Is Required :

As the reservations consultant, you’ll be the go-to expert for clients seeking unforgettable travel experiences. Your primary role is to understand clients' travel preferences, provide personalised recommendations to tours and activities within the area. You will be responsible for delivering exceptional service, ensuring every travel experience is seamless and tailored to meet individual needs. As the reservations consultant you will be responsible for the promotion and selling of Village n Life products and services. As the reservations consultant you will be expected to maintain a high level if product and service knowledge about all entities linked to the Village n Life group.

As the Reservations Consultant you are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the Travel Support Channel platform .

Minimum Requirements :

• Grade 12 certificate
• Tourism / Hotel qualification advantageous
• 2 years of OPERA experience
• At least 2 years in Reservations / Groups reservation
• Maintain high standard of customer service through excellent communication skills

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to [e-mail] and embark on a journey filled with excitement, growth, and endless possibilities.

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.