Renewal Specialist (MM & ENT) (Position located in Cape Town, South Africa)

KnowBe4 Human Risk Mgmt Platform; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cybersecurity firm in Cape Town seeks a Mid Market and Enterprise Renewal Specialist to manage and optimize customer renewals. This role involves strategizing with CSMs, negotiating terms with customers, and effectively generating pricing quotes while maintaining high customer satisfaction. The ideal candidate should possess strong communication skills, prior sales experience, and be proficient with CRM tools and MS Office. A fantastic benefits package is also offered.

Benefits

Company-wide bonuses based on sales targets

Tuition reimbursement

Certification reimbursement

Adoption assistance

Qualifications

• Previous sales or negotiation experience.
• Familiarity with IT Security standard concepts.
• Ability to work with minimal supervision.

Responsibilities

• Manage opportunities within assigned customer portfolio.
• Coordinate with CSMs to strategize on renewals.
• Negotiate with customers to secure optimal terms.
• Generate pricing quotes for renewals.
• Maintain administration of opportunities in CRM.

Skills

Strong verbal and written communications

Excellent time management

Superior customer service skills

Strong collaborative and teamwork skills

Ability to build rapport with customers

Education

Associate Degree or equivalent work experience

Tools

Salesforce or other CRM

Gmail

Google Docs

MS Office (Word and Excel)

Web browsers (Chrome, Internet Explorer)

Job description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we were not just providing security awareness training – we were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in‑person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town South Africa visit the following links.

Careers Page : Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs Partners and customers to provide pricing quotes for renewals adding upsell where applicable and then successfully and efficiently closing those opportunities.

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with Mid Market and Enterprise CSMs to strategize on renewals and applicable upsells for their customers to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms using discretion and independent judgment
• Facilitate a working process between KnowBe4 Legal department and customers Legal team to revise legal documentation pertinent to the contract
• Employ pricing strategies that meet the Company’s standards policies and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30 60 and 90 day opportunity pipeline weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Qualifications

• Associate Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer etc.)
• Previous sales or negotiation experience
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to build rapport with customers via phone, email and video conferencing
• Ability to work with minimal supervision

Our Fantastic Benefits

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement and certification completion bonuses - all in a modern high‑tech and fun work environment. For more details about our benefits in each office location please visit.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing or otherwise participating in the employee selection process please let us know.

Employment Type

Full Time

Vacancy

1