Remote Utilities Tech Support Specialist (Back‑Office)

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Cape Town is seeking a dedicated Customer Advisor to manage back-office processes, correct account data, and support excellent customer service. The ideal candidate has at least 12 months in a technical or process-driven role, excellent communication skills, and a strong attention to detail. Join a diverse and inclusive workplace offering opportunities for growth and various employee benefits, including medical insurance and transportation support.

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Qualifications

• Minimum of 12 months in a technical or process‑driven environment.
• Experience in Utilities BPO back‑office preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Process and manage Proformas from the Front and Middle Office.
• Update and correct customer account information.
• Investigate and resolve data inconsistencies actively.

Skills

Technical Curiosity

Attention to Detail

Problem‑Solving Abilities

Communication

Learning Agility

Education

Grade 11 or Matric

Tools

SAP CRM

Microsoft Office suite

Job description

A customer service company in Cape Town is seeking a dedicated Customer Advisor to manage back-office processes, correct account data, and support excellent customer service. The ideal candidate has at least 12 months in a technical or process-driven role, excellent communication skills, and a strong attention to detail. Join a diverse and inclusive workplace offering opportunities for growth and various employee benefits, including medical insurance and transportation support.