Remote Tier 2 IT Support Technician

Netsurit; Remote; ZAR 300 000 - 500 000; Full time

Job summary

A global Managed Services Provider is seeking a System Support Technician (Tier 2) to join their IT support team. This remote role involves providing frontline support, managing escalations, troubleshooting Windows desktop, server issues, and network problems. Ideal candidates will have 2-4 years of IT support experience, strong communication skills, and knowledge of relevant tools like ConnectWise and Kaseya. Join an innovative team focused on employee growth and quality customer service.

Benefits

Hybrid work environment

Career development opportunities

Exposure to real infrastructure and projects

Qualifications

• 2-4 years IT support experience (Service Desk/MSP/Internal IT).
• Experience in Tier 2 or escalation support.
• Strong knowledge of hardware & software troubleshooting.

Responsibilities

• Handle inbound support calls and document issues.
• Manage escalations and de-escalations.
• Troubleshoot Windows Server, networking issues, and security vulnerabilities.

Skills

IT support experience

Networking fundamentals

Windows desktop & server knowledge

Organized and calm under pressure

Strong communication skills

Tools

ConnectWise

Kaseya VSA

Jira

ServiceNow

Job description

A global Managed Services Provider is seeking a System Support Technician (Tier 2) to join their IT support team. This remote role involves providing frontline support, managing escalations, troubleshooting Windows desktop, server issues, and network problems. Ideal candidates will have 2-4 years of IT support experience, strong communication skills, and knowledge of relevant tools like ConnectWise and Kaseya. Join an innovative team focused on employee growth and quality customer service.