Remote Support Engineer for KYC Cloud Banking

Ncino, Inc.; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global cloud banking leader is seeking an Associate Support Engineer to provide top-tier support for the nCino KYC Africa system in South Africa. In this role, you will triage system issues and enhance customer experience by resolving inquiries and issues promptly. You should possess a Bachelor's Degree, at least 2 years of customer service experience, and excellent problem-solving skills. This full-time position offers the opportunity to work remotely and requires a commitment to customer satisfaction.

Qualifications

• 2+ years of experience in customer service, account management, or a similar role.
• Exceptional problem-solving, decision-making, and interpersonal skills.
• Proficient in basic Excel functions.

Responsibilities

• Maintain clear communication with customers across various channels.
• Become an expert in the nCino KYC Africa system.
• Educate customers on new product features.

Skills

Customer service

Problem-solving skills

Communication skills

Attention to detail

Time management

Education

Bachelor's Degree in a relevant field

Tools

Zendesk

Excel

Job description

A global cloud banking leader is seeking an Associate Support Engineer to provide top-tier support for the nCino KYC Africa system in South Africa. In this role, you will triage system issues and enhance customer experience by resolving inquiries and issues promptly. You should possess a Bachelor's Degree, at least 2 years of customer service experience, and excellent problem-solving skills. This full-time position offers the opportunity to work remotely and requires a commitment to customer satisfaction.