Remote Senior SaaS Customer Ops Lead - Support & Process Pro

Workwize; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic tech startup is looking for a Senior Customer Operations Support Agent in Johannesburg. This role requires over 4 years of experience in customer support within SaaS, excellent communication skills, and a proactive problem-solving attitude. You will manage client interactions using tools like Zendesk and work on enhancing internal processes. The position offers flexible remote work opportunities within South Africa, contributing to a collaborative team culture.

Qualifications

• 4+ years in customer support within SaaS.
• Strong communication skills with ability to manage client interactions.

Responsibilities

• Manage client interactions through Zendesk.
• Participate in improving internal processes.

Skills

Strong communication skills

Proactive problem-solving

Tools

Zendesk

Job description

A dynamic tech startup is looking for a Senior Customer Operations Support Agent in Johannesburg. This role requires over 4 years of experience in customer support within SaaS, excellent communication skills, and a proactive problem-solving attitude. You will manage client interactions using tools like Zendesk and work on enhancing internal processes. The position offers flexible remote work opportunities within South Africa, contributing to a collaborative team culture.