Remote Senior Email & CRM Retention Strategist

Kontak Recruitment; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A recruitment agency is seeking a Senior Email Retention Marketing Strategist to oversee retention strategies across email and CRM channels for DTC eCommerce brands. This remote role caters specifically to South African candidates and involves leading advanced email programs and working with data to drive performance. Candidates must have a strong background in retention marketing, advanced skills in Klaviyo, and experience with Shopify. The position offers a contractor basis initially with a pathway to full-time employment.

Qualifications

• 3+ years of experience in Klaviyo at an advanced level.
• Proven experience with Shopify-based DTC brands.
• Strong retention marketing background.
• Confidence with data and performance metrics.
• Experience in client presentations.

Responsibilities

• Own retention strategy across email and CRM channels.
• Lead email programs improving customer lifetime value.
• Develop testing frameworks and analyze performance data.
• Act as a senior point of contact for clients.
• Create briefs for internal teams to execute.

Skills

Advanced Klaviyo usage

Data analysis and metrics

Retention marketing expertise

Client presentation skills

Active use of AI tools

Tools

Shopify

CRM tools

Subscription platforms

Job description

A recruitment agency is seeking a Senior Email Retention Marketing Strategist to oversee retention strategies across email and CRM channels for DTC eCommerce brands. This remote role caters specifically to South African candidates and involves leading advanced email programs and working with data to drive performance. Candidates must have a strong background in retention marketing, advanced skills in Klaviyo, and experience with Shopify. The position offers a contractor basis initially with a pathway to full-time employment.