Remote Senior Customer Operations & Support

Workwize; Remote; ZAR 300 000 - 400 000; Full time

Job summary

An innovative technology company in Johannesburg is looking for a Senior Customer Operations Support Agent. This role involves managing client queries and providing effective solutions in a remote working environment. Candidates should have over 4 years of customer support experience, ideally in a SaaS or tech setting, with strong problem-solving and communication skills. The position offers flexibility to work remotely from anywhere in South Africa, along with a complete work setup and support from a collaborative team.

Benefits

Flexibility to work remotely

Full work setup provided

Collaborative team culture

Qualifications

• 4+ years of experience in a customer support role in SaaS, Tech, or Logistics.
• Experience with managing ticket workflows and escalations.
• Strong skills in ticket escalation and handling complex cases.

Responsibilities

• Handle incoming client queries via email and chat professionally.
• Manage ticket workflows and provide resolutions within SLAs.
• Collaborate with internal teams and third-party logistics providers.

Skills

Empathetic

Service-minded

Strong problem-solving skills

Proactive

Clear communicator

Organizational skills

Fluent written and spoken English

Tools

Zendesk

Order Tool

Retool

Airtable

Job description

An innovative technology company in Johannesburg is looking for a Senior Customer Operations Support Agent. This role involves managing client queries and providing effective solutions in a remote working environment. Candidates should have over 4 years of customer support experience, ideally in a SaaS or tech setting, with strong problem-solving and communication skills. The position offers flexibility to work remotely from anywhere in South Africa, along with a complete work setup and support from a collaborative team.