Remote Sage 200 Level 2 Support Specialist

Surgo PTY Ltd; Remote; ZAR 300 000 - 450 000; Full time

Job summary

A tech services company is seeking a Level 2 Sage 200 Support Technician to provide technical support and manage client queries. The ideal candidate will have over 3 years of experience in customer support with Sage 200, ensuring client satisfaction through courteous and effective service. Opportunities for professional development are available. Candidates with disabilities and from diverse backgrounds are encouraged to apply. The role is work from home, providing flexibility and the chance to work in a dynamic team environment.

Qualifications

• 3+ years of experience in support roles, specifically with Sage 200 and Sicon modules.
• Demonstrated ability to provide technical support and troubleshoot issues.
• Capable of handling customer queries and managing incidents efficiently.

Responsibilities

• Provide application/technical support through helpdesk, email, and phone.
• Ensure high customer satisfaction for all support incidents.
• Collaborate with Business Applications team for successful project onboarding.

Skills

Experience with Sage 200

Customer service skills

Problem-solving skills

Technical knowledge

Education

IT Certifications (ITIL Foundation)

Relevant Accreditations

Tools

Ticket management systems

Job description

A tech services company is seeking a Level 2 Sage 200 Support Technician to provide technical support and manage client queries. The ideal candidate will have over 3 years of experience in customer support with Sage 200, ensuring client satisfaction through courteous and effective service. Opportunities for professional development are available. Candidates with disabilities and from diverse backgrounds are encouraged to apply. The role is work from home, providing flexibility and the chance to work in a dynamic team environment.