Remote Office Support Administrator (Aba Therapy) - Est Hours

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic BPO company is seeking a Remote Office Support Administrator to provide operational support for ABA Therapy services in the USA. This role involves managing administrative tasks, ensuring compliance, and utilizing various platforms, with a focus on detail and communication. Successful candidates will have experience in the healthcare industry and strong technical skills. This position requires South African citizens and operates during USA hours from Monday to Friday.

Qualifications

• 6 months to 1 year experience in the Healthcare Industry.
• Strong communication skills for effective client and team engagement.
• High attention to detail in task execution.
• Strong technical proficiency in back-office functions.
• Effective time management in a fast-paced environment.
• Familiarity with HubSpot or similar CRM is a plus.

Responsibilities

• Perform accurate data entry and maintain internal records.
• Communicate with internal teams to ensure task execution.
• Assist with tracking claims and documentation.
• Use specified platforms to manage workflows.
• Prepare and maintain reports and trackers.
• Flag and resolve process delays or inefficiencies.
• Ensure compliance with internal policies.

Skills

Communication skills

Attention to detail

Technical proficiency

Time management

Tools

MS Office (Excel, Outlook)

HubSpot

CentralReach

ClickUp

Brillium

Job description

Remote Office Support Administrator (ABA Therapy) – EST Hours

ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company based in South Africa, specializing in providing top‑tier operational support to U.S.-based companies.

We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Role Overview

Provide day‑to‑day administrative and operational support to healthcare and billing teams for a client delivering Applied Behaviour Analysis (ABA) Therapy services in the USA.

Working Hours

This role requires you to work USA hours, Monday – Friday from 9 am to 6 pm EST (15:00 to midnight South African time; subject to change based on daylight savings).

Location & Eligibility

Remote role for South African citizens only.

Technical Requirements

• Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory.
• Reliable power backup solution required to manage load shedding and power outages.

Responsibilities

• Perform accurate data entry and maintain up-to-date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry‑specific procedures.

Requirements

• 6 months – 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills, able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back‑office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast‑paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.