Remote Office Support Administrator (Aba Therapy) - Est Hours

Ista Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic BPO company based in South Africa is seeking a Remote Office Support Administrator to assist clients providing ABA Therapy in the USA. This role requires 6 months to 1 year of experience in the healthcare industry, strong communication skills, and proficiency in tools like HubSpot and MS Office. The position offers full-time hours in a remote setting for South African citizens, emphasizing administrative support and data management responsibilities. Attention to detail and effective time management are crucial for success.

Qualifications

• 6 months - 1 year experience in the Healthcare Industry, preferably ABA.
• Able to clearly convey ideas and respond to clients.
• Consistent, accurate, and thorough in task execution.

Responsibilities

• Provide day-to-day administrative and operational support.
• Perform accurate data entry and maintain internal records.
• Assist with tracking claims and documentation related to billing.

Skills

Strong communication skills

High attention to detail

Strong technical proficiency

Effective time management

Tools

HubSpot

CentralReach

ClickUp

Brillium

MS Office (Excel, Outlook)

Job description

Remote Office Support Administrator (ABA Therapy) - EST Hours

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are hiring! We are currently looking for a perceptive and intuitive individual for a Remote Office Support Administrator role to our client providing Applied Behaviour Analysis (ABA) Therapy services in the USA. This role requires a minimum of 6 months to 1 year of experience/knowledge in the Healthcare Industry (ABA preferred).

Working Hours: USA hours, Mon - Fri from 9am to 6pm EST (15h00 to midnight South African time; subject to change based on daylight savings). Work Environment: This is a remote role for South African Citizens only. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory. Power Backup: A reliable power backup solution is required to manage load shedding and power outages.

Responsibilities

• Provide day-to-day administrative and operational support to healthcare and billing teams.
• Perform accurate data entry and maintain up-to-date internal records and systems.
• Communicate effectively with internal teams and admin to ensure seamless task execution.
• Assist with tracking claims, authorizations, and documentation related to billing workflows.
• Use platforms such as HubSpot, CentralReach, ClickUp, and Brillium to manage workflows and updates.
• Prepare and maintain reports and trackers using Excel, PDFs, and Outlook.
• Flag and resolve process delays or inefficiencies where applicable.
• Ensure compliance with internal policies and industry-specific procedures.

Qualifications

• 6 months - 1 year experience in the Healthcare Industry (ABA experience preferred).
• Strong communication skills – able to clearly convey ideas, comprehend and respond to clients or admin, and engage effectively with team members.
• High attention to detail – consistent, accurate, and thorough in task execution.
• Strong technical proficiency – understands back-office functions and can identify or solve workflow issues.
• Effective time management – able to handle multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Familiarity with HubSpot or a similar CRM is a plus.
• Experience using systems such as CentralReach, ClickUp, or Brillium is advantageous.
• Proficient in MS Office (Excel, Outlook).

If you are not contacted within 14 working days, please consider your application unsuccessful.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: IT Services and IT Consulting