Remote L2 Technical Support Specialist

SupportYourApp; Pretoria; Remote; ZAR 514 000 - 687 000; Full time

Job summary

A leading Support-as-a-Service company is seeking an L2 Technical Support Consultant to provide outstanding technical support in a remote environment. Candidates should have strong skills in communication and troubleshooting, with 1–2 years of relevant experience in technical support. Enjoy excellent perks, including flexible scheduling and comprehensive training, while contributing to a dynamic and inclusive team atmosphere.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Qualifications

• 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role.
• Solid understanding of hardware and software interactions.
• Experience working with logs and performing data analysis.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Analyze and resolve customer inquiries containing technical issues or feedback.
• Contribute to and maintain the company’s support knowledge base.

Skills

Excellent English communication skills

Technical Support experience

Hands-on experience with Windows and Linux

Hardware troubleshooting

Strong troubleshooting and problem-solving abilities

Customer-oriented attitude

Excellent interpersonal skills

Job description

A leading Support-as-a-Service company is seeking an L2 Technical Support Consultant to provide outstanding technical support in a remote environment. Candidates should have strong skills in communication and troubleshooting, with 1–2 years of relevant experience in technical support. Enjoy excellent perks, including flexible scheduling and comprehensive training, while contributing to a dynamic and inclusive team atmosphere.