Remote IT Support Technicians

NKI CONSULTING; Johannesburg; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A technology consulting firm is seeking dedicated Remote IT Support Technicians to provide world-class IT support services to UK-based companies. This role requires a minimum NQF Level 4 diploma in IT, 1–3 years of relevant experience, and fluency in English. Technicians will solve a minimum of three cases daily while working remotely from South Africa. Competitive pay at R350 per case with excellent opportunities for growth.

Qualifications

• 1–3 years of proven IT support/desktop support/helpdesk experience.
• Ability to provide remote support.

Responsibilities

• Provide remote IT support to UK clients.
• Meet a target of 3 cases solved per day.
• Submit daily case resolution updates.

Skills

Fluent in English

Strong knowledge of Windows OS

MS Office proficiency

Network troubleshooting

Strong problem-solving skills

Professionalism

Education

Minimum NQF Level 4 / Diploma in IT

Tools

TeamViewer

AnyDesk

RDP

Job description

Overview

We are looking for dedicated Remote IT Support Technicians to join our team and provide world-class IT support services to UK-based companies. This is a fully remote role with competitive pay per case.

Qualifications

• Education: Minimum NQF Level 4 / Diploma in Information Technology (or equivalent).
• Experience: 1–3 years proven IT support/desktop support/helpdesk experience.
• Language: Must be fluent in English (spoken and written) with excellent communication skills.
• Technical Skills: Strong knowledge of Windows OS, MS Office, and network troubleshooting.
• Ability to provide remote support via tools such as TeamViewer, AnyDesk, RDP, etc.
• Basic understanding of Active Directory, email configurations, and antivirus/firewall troubleshooting.
• Strong problem-solving skills with the ability to resolve issues efficiently.
• Soft Skills: Professionalism, time management, ability to work independently, and strong customer service orientation.

Responsibilities

• Provide remote IT support to UK-based clients.
• Strive to meet the target of a minimum of 3 cases solved per day, per user.
• Submit daily case resolution updates to the designated reporting channel.

Job Details

Rate: R350 ZAR per case

Target: Minimum of 3 cases solved per day, per user

Work Mode: Remote (from South Africa for UK clients)

Reporting: Daily case resolution updates

Application Requirements

Applicants must submit the following with their application:

• Bank confirmation letter
• SARS tax number
• Proof of residence
• Certified copy of ID
• Copies of qualifications (Diploma/NQF4 or higher)