Remote It Support Desk Specialist

Bcx Zambia; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services company is looking for an entry-level candidate to join their team in Upington. This role focuses on providing remote support to clients, where you will investigate technical issues and ensure client satisfaction. The ideal candidate should possess strong ICT knowledge and problem-solving skills, with at least a Grade 12 education. Experience in hardware solutions and related certifications are preferred. This full-time position may require extended working hours.

Qualifications

• Strong understanding of ICT principles and practices.
• Ability to troubleshoot technical issues effectively.
• Experience with hardware solutions is preferred.

Responsibilities

• Investigate technical issues and provide solutions.
• Follow up on client queries to ensure satisfaction.
• Maintain professionalism while dealing with clients.

Skills

ICT knowledge

Problem-solving skills

Education

Grade 12 education

Job description

A leading IT services company in Johannesburg is looking for an entry-level candidate to provide remote support for clients.

Responsibilities include investigating technical issues, following up on queries, and maintaining professionalism.

The ideal candidate should possess ICT knowledge, strong problem-solving skills, and a Grade 12 education.

Experience in hardware solutions is preferred, along with relevant certifications.

This full-time position may require extended working hours.