Remote It Incident Response Lead

Fusiontek; Remote; ZAR 60 000 - 90 000; Full time

Job summary

A Managed Security Service Provider is seeking an Incident Response Technical Lead in East London, Eastern Cape. The successful candidate will oversee incident response projects, ensuring excellence in both technical management and communication with stakeholders. Key responsibilities include managing recovery efforts, documenting tasks, and providing support to clients and engineers. Candidates must possess strong technical skills, previous leadership experience, and exemplary communication abilities. The position offers competitive salary and benefits, including educational reimbursement.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Educational reimbursement for certification exams

Paid time off

Qualifications

• Strong understanding of network and system performance elements.
• Ability to work comfortably in different OSs, both CLI and GUI.
• Demonstrated skillset through industry certifications or a plan to obtain them.

Responsibilities

• Manage incident response projects from start to finish.
• Frequent client and vendor communication during critical times.
• Document, track, and escalate project tasks and tickets.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Complex networking troubleshooting

Advanced OS troubleshooting

SQL database knowledge

Advanced firewall configuration skills

Time-management skills

Strong system architecture comprehension

Tools

Autotask

SonicWall

Meraki

FortiGate

Cisco

WatchGuard

Job description

Company Overview

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since ****. We're also rapidly growing and looking for top-tier candidates who share our four core values:

• Team players, collectively working towards a common goal
• Growth mindset, focused on the success of coworkers, clients, and the company
• Honest and transparent approach that always puts our clients first
• Ownership of work, seeing it through to completion
• Execution quickly and precisely, both internally and externally

Shift

2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

Base Pay Range

ZAR,******/yr - ZAR1,,******/yr

Job Summary

As an Incident Response Technical Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical updates with stakeholders, translating technology to non-technical clients, and serving as an escalation point and subject-matter expert.

Responsibilities

• Focused on technical management of incident response recovery efforts from start to finish, including initial mobilization, assignment, and management of technical workstreams, and frequent client and vendor communication.
• Incident response projects often begin over a or outside of traditional business hours, so you will manage critical recovery opportunities during those times to lessen client impact.
• Use our ticketing system to document, track, and escalates project tasks and tickets; update our documentation platform to keep everything current.
• Serve as an escalation point on technical questions from other engineers and the client.
• Work with a team of intelligent people to deliver world-class service to our clients.

Requirements

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).
• Broad understanding of how operating systems work.
• Advanced OS troubleshooting (boot issues, corruption of profiles, OS files).
• Comfortable working in different OSs, both CLI and GUI.
• SQL database knowledge is a plus.
• Advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes).
• Experience troubleshooting ingress/egress issues.
• Knowledge of diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
• Strong system architecture comprehension (e.g., how servers function).
• Understanding of network and system performance elements.
• Time-management skills are crucial.
• Superb verbal and written communication skills.
• Demonstrated skillset through industry certifications or a plan to obtain them.
• Previous recovery/remediation experience is a plus.
• Experience with a ticketing system; Autotask experience is a plus.

Benefits

• Competitive salary: R, - R1,, per year.
• Quarterly bonus eligibility to reward performance.
• Comprehensive benefits package.
• Paid time off and leave policies in line with South African standards.
• Educational reimbursement for certification exams and access to company-supplied training resources.

Location

East London, Eastern Cape (Incident Response • East London, Eastern Cape)