Remote Intake Advocate – Legal Claims & Client Care

Tort Experts; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading performance marketing firm in the legal sector seeks an Intake Advocate in Durban, KwaZulu-Natal. This role involves being the first point of contact for claimants seeking legal assistance with injury claims. Responsibilities include guiding claimants through the screening process, conducting 150-200 calls per day, and maintaining thorough documentation. Ideal candidates possess a degree, call center experience, and strong communication skills. The firm offers a fully remote work environment, competitive benefits, and opportunities for growth.

Benefits

100% company-paid insurance premiums

Unlimited paid time off

Work from home equipment budget

Forever remote work environment

Qualifications

• Bachelor's degree in a related field is preferred.
• Call center or BPO experience required.
• Legal intake experience is required.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Guide potential claimants through a screening process.
• Build initial claimant relationships with every interaction.
• Engage in 150-200 calls per day.
• Maintain updated records and documentation of interactions.

Skills

Strong communication skills

Organizational abilities

Attention to detail

Problem-solving skills

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Legal case management software

Job description

A leading performance marketing firm in the legal sector seeks an Intake Advocate in Durban, KwaZulu-Natal. This role involves being the first point of contact for claimants seeking legal assistance with injury claims. Responsibilities include guiding claimants through the screening process, conducting 150-200 calls per day, and maintaining thorough documentation. Ideal candidates possess a degree, call center experience, and strong communication skills. The firm offers a fully remote work environment, competitive benefits, and opportunities for growth.