Remote Genomics Customer Care Specialist

Illumina; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leader in genomic technology is seeking a Customer Care Specialist to work remotely from South Africa. The ideal candidate will manage customer orders, ensure their accuracy, and provide essential logistics support. Responsibilities include verifying order details, coordinating shipping, and enhancing the customer experience. Candidates should have 3-5 years of experience in customer support and ideally possess a degree in Life Sciences or a related field. This is a full-time role offering competitive benefits within an inclusive environment.

Benefits

Inclusive company culture

Zero-net pay gap

Career development opportunities

Qualifications

• 3-5 years of customer support experience required.
• Experience with international shipment processes is preferred.
• Familiarity with e-commerce platforms is a plus.

Responsibilities

• Ensure accuracy in customer orders and shipping.
• Provide updates on delivery dates and product availability.
• Coordinate with teams to resolve order-related issues.

Skills

Customer-first mindset

Attention to detail

Multi-tasking

Team collaboration

Education

B.S. in Life Sciences, Chemistry or business

Tools

ERP systems

CRM software

Microsoft Suite

Job description

A leader in genomic technology is seeking a Customer Care Specialist to work remotely from South Africa. The ideal candidate will manage customer orders, ensure their accuracy, and provide essential logistics support. Responsibilities include verifying order details, coordinating shipping, and enhancing the customer experience. Candidates should have 3-5 years of experience in customer support and ideally possess a degree in Life Sciences or a related field. This is a full-time role offering competitive benefits within an inclusive environment.