Remote French Tech Support Specialist — Medical Devices

Partnerhero; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support firm is seeking a Technical Support Specialist to help users with sensory equipment in a fully remote capacity. Candidates should have C1/C2 French proficiency and a minimum of 2 years in technical support. Responsibilities include troubleshooting hardware and software issues and documenting cases in Salesforce. The firm promotes a culture of empathy, growth, and ownership, offering a competitive salary and comprehensive benefits including medical, dental, and vision coverage.

Benefits

Medical coverage

Dental coverage

Vision coverage

Qualifications

• Proficiency in C1/C2 French is a must.
• At least 2 years of experience in technical support roles.
• Strong troubleshooting skills for hardware and software.

Responsibilities

• Assist users with sensory equipment.
• Troubleshoot hardware and software issues.
• Document cases in Salesforce.

Skills

C1/C2 French proficiency

Technical support experience

Empathy

Tools

Salesforce

Job description

A leading tech support firm is looking for a Technical Support Specialist to assist users with sensory equipment.

This remote role requires C1 / C2 French proficiency and at least 2 years in technical support.

Responsibilities include troubleshooting hardware and software issues, documenting cases in Salesforce, and maintaining high documentation standards.

The firm values empathy, growth, and ownership in its culture, and offers a competitive salary along with a comprehensive benefits package including medical, dental, and vision coverage.