Remote E-commerce Support & Growth Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support firm is looking for a remote Customer Support and Sales Specialist to enhance customer interactions and drive revenue growth. This role involves solving complex customer issues, identifying upsell opportunities, and leading sales negotiations. Ideal candidates should possess exceptional communication skills and a combined background in customer support and sales. The company offers competitive pay, flexible working conditions, and opportunities for career advancement.

Benefits

Competitive salary

Commission structure

Comprehensive health coverage

Paid time off

Career advancement opportunities

Qualifications

• 1+ years of experience in Customer Support, Customer Success, or Inside Sales.
• Exceptional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.

Responsibilities

• Serve as primary contact for complex customer inquiries.
• Identify and present upsell or cross-sell opportunities.
• Manage sales process for qualified leads.

Skills

Problem solving

Communication skills

Customer service

Sales negotiation

Tech proficiency

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A leading e-commerce support firm is looking for a remote Customer Support and Sales Specialist to enhance customer interactions and drive revenue growth. This role involves solving complex customer issues, identifying upsell opportunities, and leading sales negotiations. Ideal candidates should possess exceptional communication skills and a combined background in customer support and sales. The company offers competitive pay, flexible working conditions, and opportunities for career advancement.