Remote E-commerce Support Agent (AI Tools)

Hire Hangar; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A tech-driven support team is seeking a Remote E-commerce Support Agent to work US hours from South Africa. This role involves blending human judgment with AI to enhance customer support responses for e-commerce customers. The ideal candidate will have over 2 years of customer support experience, strong written English skills, and the willingness to work weekends as needed. Join us to be part of an innovative and friendly remote team.

Qualifications

• Minimum 2 years in customer support, ideally in e-commerce.
• Strong written English communication skills.
• Willing to work weekends as part of a five-day schedule.

Responsibilities

• Approve or refine AI-generated replies.
• Handle order, shipping, and return-related tickets.
• Flag unusual patterns or trends to internal teams.

Skills

Customer support

Strong written English

Job description

Remote E-commerce Support Agent (AI Tools) – Hours 8-4pm EST US

Join a forward-thinking support team working remotely during US hours. As an AI‑Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e‑commerce customers.

Key Responsibilities:

• Approve or refine AI‑generated replies
• Handle order, shipping, and return‑related tickets
• Flag unusual patterns or trends to internal teams

Requirements:

• 2+ years in customer support (preferably e‑commerce)
• Strong written English
• Willingness to work weekends as part of your 5‑day schedule