Remote E-commerce Growth & Support Specialist

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A leading e-commerce partner is hiring a Customer Support and Sales Specialist to enhance customer experiences and drive revenue through upselling and retention efforts. This hybrid role requires a minimum of 1 year in a customer support or sales position, exceptional communication skills, and proficiency in CRM tools. Employees enjoy competitive compensation, flexible working, and health benefits, making it a great opportunity for growth in the e-commerce space.

Benefits

Competitive salary

Commission structure

Health coverage

Generous paid time off

Career advancement opportunities

Qualifications

• Proven experience in Customer Support, Customer Success, or Inside Sales.
• Exceptional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Identify and present upsell or cross-sell opportunities.
• Manage the sales process for qualified leads.

Skills

Problem Solving

Customer Retention

Communication Skills

Sales Techniques

CRM Proficiency

Education

1+ years in Customer Support or Sales

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A leading e-commerce partner is hiring a Customer Support and Sales Specialist to enhance customer experiences and drive revenue through upselling and retention efforts. This hybrid role requires a minimum of 1 year in a customer support or sales position, exceptional communication skills, and proficiency in CRM tools. Employees enjoy competitive compensation, flexible working, and health benefits, making it a great opportunity for growth in the e-commerce space.