Remote E-commerce Growth & Support Specialist

TalentPop App; East London; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A strategic partner for e-commerce success is seeking a Customer Support and Sales Specialist to enhance customer interactions and drive revenue growth. This hybrid role demands problem-solving skills, exceptional communication, and a strong grasp of e-commerce operations. Responsibilities include managing customer inquiries, driving retention strategies, and closing sales. This position offers competitive compensation, commission structure, and a flexible work-from-home arrangement.

Benefits

Competitive base salary

Aggressive commission structure

Comprehensive health coverage

Generous paid time off

Career advancement opportunities

Qualifications

• Hands-on experience in Customer Support, Success, or Inside Sales role.
• Exceptional verbal and written communication skills.
• Ability to maintain composure under pressure.
• Familiarity with e-commerce business operations.
• Commitment to meeting KPIs for service and sales.

Responsibilities

• Serve as primary contact for complex customer inquiries.
• Troubleshoot product issues to maintain high customer satisfaction.
• Identify churn risks and implement retention strategies.
• Negotiate and close sales to hit revenue targets.

Skills

Problem Solving

Customer Retention

Sales Negotiation

Communication Skills

Tech Proficiency

Education

1+ years in Customer Support/Sales

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

A strategic partner for e-commerce success is seeking a Customer Support and Sales Specialist to enhance customer interactions and drive revenue growth. This hybrid role demands problem-solving skills, exceptional communication, and a strong grasp of e-commerce operations. Responsibilities include managing customer inquiries, driving retention strategies, and closing sales. This position offers competitive compensation, commission structure, and a flexible work-from-home arrangement.