Remote Customer Service Agent – Home-Based Position

Mashreq Bank; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A prominent customer service employer is seeking remote Customer Service Agents to handle inquiries and resolve issues efficiently. This home-based role offers flexibility and aims to deliver exceptional customer experiences while maintaining professionalism. Candidates should have strong communication skills and a customer-first attitude. This position provides opportunities for growth, ongoing training, and a competitive compensation package.

Benefits

100% remote work opportunity

Flexible working hours

Competitive compensation package

Ongoing training and skill development

Performance-based incentives

Qualifications

• Previous experience in customer service or call center roles is preferred.
• Freshers with strong communication skills are encouraged to apply.
• Reliable internet connection and a quiet working environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints with a problem-solving mindset.

Skills

Excellent verbal and written communication skills in English

Strong customer service orientation

Ability to work independently

Basic computer proficiency

Strong problem-solving skills

Job description

Job Summary

The Elite Job is seeking motivated, customer-focused individuals to join our growing team as Remote Customer Service Agents. This home-based position is ideal for professionals who are passionate about delivering exceptional customer experiences while enjoying the flexibility of working remotely. As a key point of contact for our customers, you will handle inquiries, resolve issues efficiently, and represent our brand with professionalism and empathy.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or support tickets in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Resolve customer complaints and issues with a problem-solving mindset

• Document customer interactions and maintain detailed records in CRM systems

• Escalate complex issues to appropriate departments when necessary

• Meet or exceed performance metrics related to customer satisfaction, quality, and productivity

• Maintain a positive and professional attitude while working independently from home

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong customer service orientation with a friendly and professional demeanor

• Ability to work independently with minimal supervision

• Basic computer proficiency and familiarity with online tools and CRM systems

• Strong problem-solving and conflict-resolution skills

• Reliable internet connection and a quiet home working environment

Experience

• Previous experience in customer service, call center, or support roles is preferred

• Freshers with strong communication skills and a customer-first attitude are encouraged to apply

• Experience in remote or work-from-home roles is an advantage but not mandatory

Working Hours

• Flexible shifts depending on business requirements

• Full-time and part-time opportunities may be available

• Willingness to work evenings, weekends, or rotating shifts as needed

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively in a remote setting

• Strong listening skills and attention to detail

• Ability to adapt quickly to new tools, processes, and customer needs

• Professional judgment and discretion when handling sensitive customer information

• Commitment to continuous learning and performance improvement

Benefits

• 100% remote, home-based work opportunity

• Flexible working hours and work-life balance

• Competitive compensation package

• Ongoing training and skill development

• Supportive team culture and career growth opportunities

• Performance-based incentives and recognition

Why Join The Elite Job?

At The Elite Job, we believe our people are our greatest asset. We offer a supportive and inclusive work environment where your contributions are valued. Joining our team means gaining the flexibility of remote work while building a stable and rewarding career in customer service with opportunities for growth and advancement.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their customer service skills and interest in remote work. Shortlisted applicants will be contacted for the next steps in the selection process.