Remote Customer & Sales Engagement Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing e-commerce company is looking for a Customer and Sales Engagement Specialist in Soweto, Gauteng, South Africa. The role focuses on engaging with customers, recovering sales, and enhancing their shopping experience. Tasks include communicating via phone, email, and chat, driving sales through upselling, and managing orders effectively. The perfect candidate will have at least one year of customer service experience, excellent sales skills, and an affinity for e-commerce. Enjoy a fully remote work opportunity with competitive commissions and benefits.

Benefits

Earn commissions

Paid time off

Health coverage or stipend

Performance bonuses

Work-from-home setup

Friendly team culture

Qualifications

• At least 1 year of online sales or customer support experience.
• Comfortable with upselling and cross-selling.
• Strong communication skills for lead conversion.

Responsibilities

• Engage with customers via various communication channels.
• Drive sales through upselling and product recommendations.
• Handle subscription recovery and customer inquiries.
• Ensure a positive order management experience.
• Deliver concierge-level brand representation.

Skills

Sales skills

Customer support experience

Persuasive communication

E-commerce familiarity

Relationship building

Tools

Shopify

CRM tools

Job description

A fast-growing e-commerce company is looking for a Customer and Sales Engagement Specialist in Soweto, Gauteng, South Africa. The role focuses on engaging with customers, recovering sales, and enhancing their shopping experience. Tasks include communicating via phone, email, and chat, driving sales through upselling, and managing orders effectively. The perfect candidate will have at least one year of customer service experience, excellent sales skills, and an affinity for e-commerce. Enjoy a fully remote work opportunity with competitive commissions and benefits.