Remote Client Support Specialist for Healthcare Marketing

Vortala; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients in managing their practice websites. This full-time role offers family-friendly hours and flexibility to work from home. Responsibilities include answering client support queries, troubleshooting issues, and advising on digital marketing strategies. Candidates should have strong communication skills and a passion for excellent client service. Join a team that values trust, service, and innovation.

Responsibilities

• Answer incoming support calls, email, and chat from live clients regarding their website.
• Troubleshoot technical issues and resolve customer requests or complaints promptly.
• Advise clients on new digital marketing methods to maximize site performance.
• Coordinate with internal teams to complete client requests.

Skills

Client service experience

Verbal communication

Written communication

Basic HTML skills

Basic Photoshop skills

Digital marketing skills

Organizational skills

Time management skills

Job description

A fast-growing digital marketing leader is seeking a Client Support Specialist to assist North American clients in managing their practice websites. This full-time role offers family-friendly hours and flexibility to work from home. Responsibilities include answering client support queries, troubleshooting issues, and advising on digital marketing strategies. Candidates should have strong communication skills and a passion for excellent client service. Join a team that values trust, service, and innovation.