Remote Call Center Agent – Flexible Hours

Mashreq Bank; South Africa; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A remote customer service company is hiring Remote Call Center Agents to manage inbound and outbound calls. Candidates should possess strong communication skills, problem-solving abilities, and a high school diploma. This role offers flexible work hours and opportunities for remote work, with a focus on customer satisfaction and collaboration within a supportive team environment.

Benefits

Competitive hourly pay

Paid training

Flexible work hours

Career growth opportunities

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to stay calm under pressure and handle multiple calls efficiently.
• Basic computer skills and familiarity with CRM tools are required.

Responsibilities

• Handle incoming customer calls professionally and courteously.
• Make outbound calls to follow up on customer inquiries.
• Maintain detailed records of customer interactions.

Skills

Communication skills

Problem-solving mindset

Active listening skills

Ability to handle multiple calls

Self-motivated

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

The Elite Job is seeking highly motivated and customer-focused individuals to join our remote call center team. As a Remote Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide top-tier service. This role is perfect for individuals looking for flexible work hours while gaining valuable experience in customer service.

If you have excellent communication skills, a problem-solving mindset, and a passion for helping people, we want you to be part of our team!

Key Responsibilities

• Handle incoming customer calls in a professional and courteous manner.

• Make outbound calls as needed to follow up on customer inquiries or provide additional information.

• Resolve customer issues by identifying problems, offering solutions, and ensuring customer satisfaction.

• Maintain accurate and detailed records of customer interactions using CRM software.

• Provide information about products, services, and company policies.

• Work collaboratively with team members and supervisors to improve customer experience.

• Adhere to company policies and meet performance metrics, including call handling time and quality standards.

Required Skills and Qualifications

• Strong verbal and written communication skills.

• Ability to handle multiple calls efficiently and stay calm under pressure.

• Excellent problem-solving and active listening skills.

• Basic computer skills and familiarity with CRM or call center software (training provided).

• Self-motivated and able to work independently in a remote environment.

• High school diploma or equivalent.

Experience

• Preferred: 1+ year of experience in a call center, customer service, or related field.

• Entry-level candidates are welcome to apply! Training will be provided.

Working Hours

• Flexible scheduling options available (part-time or full-time).

• Shifts may include weekdays, weekends, and evenings based on business needs.

• Choose your preferred working hours to fit your lifestyle.

Knowledge, Skills, and Abilities

• Strong customer service mindset with a focus on empathy and patience.

• Ability to adapt to different customer personalities and needs.

• Strong organizational skills and attention to detail.

• Ability to work in a fast-paced environment while maintaining accuracy.

• Familiarity with common troubleshooting steps for technical or service-related issues is a plus.

Benefits

• Competitive hourly pay with performance-based incentives.

• Flexible work hours – work from the comfort of your home.

• Paid training and continuous development opportunities.

• Career growth opportunities within The Elite Job.

• Supportive team environment with regular virtual meetings and check-ins.

• Work-life balance – create a schedule that fits your needs.

Why Join The Elite Job?

At The Elite Job, we prioritize our employees well-being, professional growth, and work-life balance. We offer a flexible and supportive remote work environment where your skills and contributions are valued. Whether you are looking for a career in customer service or a flexible job that fits your schedule, we provide opportunities for both. Join us and become part of a team that is dedicated to delivering exceptional service to customers worldwide!

How to Apply

If you are interested in joining our team as a Remote Call Center Agent, we would love to hear from you!

• Click Apply Now to submit your application online.

• Attach your updated resume highlighting relevant experience.

• Complete a short virtual assessment to evaluate your customer service skills.

• If selected, you will be contacted for a virtual interview.

• Start your journey with The Elite Job today!